I haven't had that email. How very strange, given that the pump is set to expire after 4 years anyway. Actually, my first pump had a 6 year life so to me that proves it's built in obsolescence.Ok, so I had an email from Accu chek stating that batteries should be changed every 2 weeks, regardless of the battery indicator reading. Madness! I reckon my batteries last 2-3 months at least! Money making?
I didn't realise it was just a guarantee that runs out after 4 years. My original pump (a Spirit) has a count down timer on it which counted down the days to six years. I was told it would stop working after that. I got my Combo about six weeks before it ran out and was told it would last four years so I assumed it was the same. It was meant to be temporary until Roche sorted out the problems they were having with the device for filling cartridges, since they don't do pre-filled ones with Apidra, but that hasn't happened and given reviews on here I am grateful and want to stick with the Combo. The DSN said that if I took the batteries out of the Spirit, I could keep it as a spare and the countdown would stop, but I am not so sure given what Jen said about the internal battery.Although ours come up for renewal after four years, as the guarantee from Accu Check runs out, we are encouraged to keep giong until it is necessary to change it, or they have a big enough group for the pump update, or you are off ona big holiday and need to have a pump with you that is under guarantee.
Having said that as I was absolutely set on sticking with the Combo, I got mine a fortnight before then four years was up.