Abbott says version 2.8.4 of LibreLink fixes the Android 13 problem

[Bruce Stephens]

You recently received communication from us about the compatibility of Android Operating System (OS) 13 and the FreeStyle LibreLink App.This issue may have resulted in extended periods of signal loss in the app which could have impacted your ability to receive glucose alarms.​

​

We’re pleased to inform you that our latest version of the FreeStyle LibreLink App (2.8.4) is now compatible with Android OS 13. Please update your FreeStyle LibreLink App for Android OS to the latest version (2.8.4) as soon as possible to ensure you are receiving glucose alarms on your smartphone when using the app with Android OS 13.​

​

To check which version of the app you have, view the About screen in the app. Please ensure you are using version 2.8.4 and running a minimum Android OS of 8 on your smartphone. If your app was not automatically updated to version 2.8.4, you can update your app manually following these steps:​

​

• Open the Google Play Store app.
• At the top right, tap the profile icon.
• Tap Manage apps & device. Locate the FreeStyle LibreLink App labeled "Update available."
• Tap Update.

To check which Android OS version is running on your smartphone, follow the instructions below:​

• Open your smartphone Settings
• Near the bottom, tap About phone, then Android version

Please note that users of Android OS 13 with the FreeStyle Libre 3 App version 3.4.1 or below may still be experiencing extended periods of signal loss which could impact their ability to receive glucose alarms and readings. A new version of the FreeStyle Libre 3 App which is compatible with Android OS 13 will be available soon. Please visit www.FreeStyleandroid.com for more information.​

 

[soupdragon]

In case anyone missing alarms has not seen this:

Dear Customer:

Thank you for being one of our valued FreeStyle LibreLink app users.

You recently received communication from us about the compatibility of Android Operating System (OS) 13 and the FreeStyle LibreLink App.This issue may have resulted in extended periods of signal loss in the app which could have impacted your ability to receive glucose alarms.

We’re pleased to inform you that our latest version of the FreeStyle LibreLink App (2.8.4) is now compatible with Android OS 13. Please update your FreeStyle LibreLink App for Android OS to the latest version (2.8.4) as soon as possible to ensure you are receiving glucose alarms on your smartphone when using the app with Android OS 13.

To check which version of the app you have, view the About screen in the app. Please ensure you are using version 2.8.4 and running a minimum Android OS of 8 on your smartphone. If your app was not automatically updated to version 2.8.4, you can update your app manually following these steps:

• Open the Google Play Store app.
• At the top right, tap the profile icon.
• Tap Manage apps & device. Locate the FreeStyle LibreLink App labeled "Update available."
• Tap Update.

To check which Android OS version is running on your smartphone, follow the instructions below:

• Open your smartphone Settings
• Near the bottom, tap About phone, then Android version

Please note that users of Android OS 13 with the FreeStyle Libre 3 App version 3.4.1 or below may still be experiencing extended periods of signal loss which could impact their ability to receive glucose alarms and readings. A new version of the FreeStyle Libre 3 App which is compatible with Android OS 13 will be available soon. Please visit www.FreeStyleandroid.com for more information.

Thank you for your patience while we prepared the latest version of the app. If you need further support, please contact Abbott Customer Service at 0800 170 11 77. We are happy to answer your questions Monday – Friday 8am – 8pm and Saturday 9am - 5pm, excluding Bank Holidays.

Sincerely,

Abbott, Diabetes Care

 

[Martin62]

This appeared today , says it has bug fixes

 

[grovesy]

Abbott have sent an email out with this information today.

 

[nonethewiser]

Seen email, Android phone user but stopped getting alarms so uninstalled app then downloaded it again, did this today.

Surprised to see all my data still there, don't know if alarms work as not been high or low, time will tell.

 

[SiobhanR]

I got this and updated immediately! I am it works the signal loss alarms were driving me crazy!

 

[Martin62]

Did the update, restarted phone and all seems to be working again

 

[everydayupsanddowns]

Phew!

Let’s hope this fixes the problems that so many Android users have been experiencing.

 

[everydayupsanddowns]

Hey folks

We had a few threads about this exciting fix for the long-running Libre / Android saga, so I’ve merged them to keep all the replies and info together 🙂

 

[DaveB]

This update does fix the alarms problem on my Samsung S20

 

[Martin62]

This update does fix the alarms problem on my Samsung S20

Have you tried clearing the cache on the app restarting your phone and allowing all permissions for the app ?

 

[nonethewiser]

Well well happy to report alarms are back & working well.

 

[Martin62]

Yes my alarms are definitely working too.
Glad to have them back .

 

[Archer]

You recently received communication from us about the compatibility of Android Operating System (OS) 13 and the FreeStyle LibreLink App.This issue may have resulted in extended periods of signal loss in the app which could have impacted your ability to receive glucose alarms.​

​

We’re pleased to inform you that our latest version of the FreeStyle LibreLink App (2.8.4) is now compatible with Android OS 13. Please update your FreeStyle LibreLink App for Android OS to the latest version (2.8.4) as soon as possible to ensure you are receiving glucose alarms on your smartphone when using the app with Android OS 13.​

​

To check which version of the app you have, view the About screen in the app. Please ensure you are using version 2.8.4 and running a minimum Android OS of 8 on your smartphone. If your app was not automatically updated to version 2.8.4, you can update your app manually following these steps:​

​

• Open the Google Play Store app.
• At the top right, tap the profile icon.
• Tap Manage apps & device. Locate the FreeStyle LibreLink App labeled "Update available."
• Tap Update.

To check which Android OS version is running on your smartphone, follow the instructions below:​

• Open your smartphone Settings
• Near the bottom, tap About phone, then Android version

Please note that users of Android OS 13 with the FreeStyle Libre 3 App version 3.4.1 or below may still be experiencing extended periods of signal loss which could impact their ability to receive glucose alarms and readings. A new version of the FreeStyle Libre 3 App which is compatible with Android OS 13 will be available soon. Please visit www.FreeStyleandroid.com for more information.​

 

[HelH]

Also have success after downloading App again . I am dubious about running newest Android update in case problem starts up again. I have postponed it several times.

Anyone ran this latest update?

 

[DaveB]

Have you tried clearing the cache on the app restarting your phone and allowing all permissions for the app ?

No need to do that. Any previous fix mentioned didn't fix the problem but the 2.8.4 LibreLink download completely fixes the problem without doing anything else and it all now works with Android 13.