Docb
Moderator
- Relationship to Diabetes
- Type 2
Finally decided to replace an old (and useless) MFI diplomat double oven with something you can actually cook things in and decided on a modern single oven near the top of the Which recommendation list.
No problem, it turned up a day early. Again no problem, I had removed the old oven - could not lift it out in one, so took it to pieces in situ.
Then a bit of refurbishment of the kitchen unit to add a shelf for the microwave and tidy up the "bits you cannot see" left by the MFI kitchen fitter. No, I did not buy a kitchen from MFI, it was in the house when we moved here. Oven goes in, all connected up, so far so good.
Decide to try and make it work. A 10 year old would no doubt have got to grips with the control knob in no time at all but in conjunction with a very poor instruction book I eventually got it to a point where pressing the go button should fire it up but all I got was a message saying "door". Nowhere could I find in the manual or online what this message meant. Filled out an enquiry form on line. Still waiting for a reply. In the meantime I started thinking and twigged the "door" message might have something to do with the door. Eventually worked out that the oven should have a switch which detects when the door is closed but on this oven all there was, where the button to operate the switch should be, was a hole. No switch so conclude that the oven thinks the door is open even when it is closed and so it will not fire up.
What to do....
Get on Amazon web site. Only option seems to be to send it back and eventually get a refund. Presumably I then order another oven. Not much good if I want to cook something in the meantime. I just want a replacement oven with the switch in place.
So, get on the AO website - AO being the supplier selling through Amazon. Usual modern sales oriented web site but a bit obscure when it comes to sorting out problems like mine. Sent off an enquiry (mentioned above). Have yet to receive an answer, and I wonder if I ever will.
Get onto manufacturers web site. The give a customer service number but that just plays rubbish music.
Whilst waiting for all that technology to work and not being confident that it will without a lot of effort and frustration on my part, I get my torch out, peer in the hole, poke about with a probe and convince myself that the switch was there but had come adrift. A bit of inspection suggested that the top cover could be taken off by removing four screws. So removed it and yes, there was the switch lying in a channel. A bit of inspection showed that it should not be lying loose but clipped into a thingy on the front of the cooker so that the plunger on the switch would poke out and be activated when the door was closed. Put it all together properly, refit top cover, put oven back in unit, switch it on and away the oven goes. Result in the time I would be waiting for a phone line to be answered by somebody reading from a script.
The moral of the story is that when something does not work, a bit of common sense and a screwdriver can fix it faster and with less stress than all the fancy technology, interweb, website forms and phone line queues.
One up for the wrinklys who had to survive before the interweb came and messed things up.
No problem, it turned up a day early. Again no problem, I had removed the old oven - could not lift it out in one, so took it to pieces in situ.
Then a bit of refurbishment of the kitchen unit to add a shelf for the microwave and tidy up the "bits you cannot see" left by the MFI kitchen fitter. No, I did not buy a kitchen from MFI, it was in the house when we moved here. Oven goes in, all connected up, so far so good.
Decide to try and make it work. A 10 year old would no doubt have got to grips with the control knob in no time at all but in conjunction with a very poor instruction book I eventually got it to a point where pressing the go button should fire it up but all I got was a message saying "door". Nowhere could I find in the manual or online what this message meant. Filled out an enquiry form on line. Still waiting for a reply. In the meantime I started thinking and twigged the "door" message might have something to do with the door. Eventually worked out that the oven should have a switch which detects when the door is closed but on this oven all there was, where the button to operate the switch should be, was a hole. No switch so conclude that the oven thinks the door is open even when it is closed and so it will not fire up.
What to do....
Get on Amazon web site. Only option seems to be to send it back and eventually get a refund. Presumably I then order another oven. Not much good if I want to cook something in the meantime. I just want a replacement oven with the switch in place.
So, get on the AO website - AO being the supplier selling through Amazon. Usual modern sales oriented web site but a bit obscure when it comes to sorting out problems like mine. Sent off an enquiry (mentioned above). Have yet to receive an answer, and I wonder if I ever will.
Get onto manufacturers web site. The give a customer service number but that just plays rubbish music.
Whilst waiting for all that technology to work and not being confident that it will without a lot of effort and frustration on my part, I get my torch out, peer in the hole, poke about with a probe and convince myself that the switch was there but had come adrift. A bit of inspection suggested that the top cover could be taken off by removing four screws. So removed it and yes, there was the switch lying in a channel. A bit of inspection showed that it should not be lying loose but clipped into a thingy on the front of the cooker so that the plunger on the switch would poke out and be activated when the door was closed. Put it all together properly, refit top cover, put oven back in unit, switch it on and away the oven goes. Result in the time I would be waiting for a phone line to be answered by somebody reading from a script.
The moral of the story is that when something does not work, a bit of common sense and a screwdriver can fix it faster and with less stress than all the fancy technology, interweb, website forms and phone line queues.
One up for the wrinklys who had to survive before the interweb came and messed things up.
