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A modest proposal on patient compliance

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This thread is now closed. Please contact Anna DUK, Ieva DUK or everydayupsanddowns if you would like it re-opened.
Carmina said:
...There's a notice in the waiting room that says anyone more than 5 minutes late for an appointment will not be seen and will have to re-book. Last time I went, we were sitting there for 45 minutes after my husband's appintment time. ...

I don't care if they think I'm a stubborn old battle-axe. They're right. But my time is not infinite and expendable.
Click to expand...

The last appointment I went to at the Eye Hospital was at 8:00 am. I got there in plenty of time, then waited...and waited...

One woman told me that the doctors don't actually turn up until 9:00 am and it was clear the doctor I saw hadn't read any of my notes before actually seeing me. 😡
 
SimplesL said:
Wish me luck for the 25th & it is nothing more than a cyst since it is not far from area where they detected my early cancer last time.

Take care
Lynne:D
Click to expand...

Good luck with your appointment Lynne, and I do hope it's nothing serious this time around. x
 
At least you get an appointment for retinal screening!! Apart from the first one I had to ring them every year to ask for an appointment for Carol despite receiving the results letter saying they will contact me again nearer the time.

Her first ever appointment was in March 2010, her latest appointment will be end of July this year despite me ringing last month asking for an appointment and being promised one in June. I rang again this morning to be told they send the appointment letters out 3 weeks in advance. Why? If she can tell me on the phone when the appointment is, then she can send the letter already.

Apropos dentist. I've been silly last week too 😱 The girls had their annual check up on Monday, but I was convinced it was on Tuesday..... Next appointment available: September. But our NHS dentist doesn't charge for missed appointments anymore
 
Oh the joy of retinal screening appointments :(

I go to the eye hospital every 3 months for check ups after losing most of my sight from retinopathy, they do retinal scans and photographs each time for me. At the same time I get an appointment letter summoning me for retinopathy screening at a mobile unit at my doctors surgery. For about the last 10 years I have been ringing each time to cancel the retinopathy screening appointment, explaining my reasons but then receive a letter explaining the risks I am taking with potential sight problems by opting out and the dangers of retinopathy.

I know full well the problems caused by retinopathy as I live with them all the time. I struggle to get one pump clinic appointment a year yet have duplicate appointments for checking my eyes.
 
Northerner said:
it was clear the doctor I saw hadn't read any of my notes before actually seeing me. 😡
Click to expand...

That is an everyday occurance,

"What can I do for you today?"; "You rang me and told me to come and see you."

"We need to fine tune your medication"; "I'm not on any".

It's why people have the wrong kidney removed, the wrong leg amputated, the wrong blood transfused. In one hospital, the head of the complaints department is on £220,000 per year and says that they are too busy to deal with any more complaints. It beggars belief.
 
Yep, I once went for a retinal screening and it went something like this:

"So, let's just check your file. You have Type 2 diabetes."
"No, Type 1."
"Oh, sorry. And you've had it since 2011."
"No, since 1998."
"Whoops...and you're treating it with tablets?"
"Would you like to try again? And are you sure that's my file?"

It was.

In a happier bit of news, rearranging the appointment was a much easier process than I anticipated and the upshot is I'm now going on Thursday this week!
 
Oh Deus !!

My eldest stepdaughter (in her 40s) has an eye problem - the optician actually gave her a letter there and then to take to her GP for him to refer her to hospital. She did that. Got a Click and Choose letter in a couple of days.

She could either go to the big teaching hospital in the middle of July or another localish one within the week, so she took that one.

She arrived and they had her appointment alright but couldn't find her on the system. That's really weird she said, I fractured my skull when I was child and it was treated at big hospital. I have 3 children eldest is 24, youngest 16 and all of them were born there. More recently I have had two rotor cuff injuries and have had shedloads of treatment and operations for them both - all in that hospital.

She told them her hospital number and her NHS number (she also has a photographic memory LOL)

Anyway they eventually found her under her maiden name living at a house where they lived when she took her GCSEs. They lived at two addresses as a family after that house, then she moved out to her own home with her first child, then after she married in 1983, she and her husband subsequently moved and had the other two whilst at that house and moved again in about 1999 to where they live now!

You couldn't invent it, could you?
 
But worrying for the new NHS database :(
 
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