A helpline in crisis and doctors who refuse to put patient interests before their own

[Northerner]

For weeks there have been many stories emerging of patients left hanging on the phone, fearful or in pain; urgent calls going unanswered; ambulances rushing off on wild goose chases; and paramedics dispatched to treat the most minor ailments.
Now we have the heart- rending saga of Kim Green, who waited on the line for the best part of an hour as she sought help for her dying husband, unable to provide pain relief as spasms racked his cancer-ridden body.
Her tragic tale highlights in the most horrendous way possible the scale of the problems caused by the botched launch of the National Health Service?s 111 helpline.

http://www.dailymail.co.uk/news/art...is-doctors-refuse-patients-interests-own.html