A better NHS demands freedom for leaders

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In the heart of London's Olympic village is another symbol of transforming social leadership: a new health centre, home to a pioneering general practice that is offering some of the most challenged communities in east London a new standard of personalised care.

Patients here are offered a range of digital services – of the sort they would expect as 21st-century consumers in other areas of their lives: they register online from home, for example, which most do by preference. But the real innovation is in the way in which Dr Arvind Madan and his colleagues at the Hurley Group – an NHS organisation that runs a number of practices and GP walk-in centres across the capital – have developed a service that allows patients to consult their GP using an online tool that captures a safe, structured history which the GP can use to triage remotely.

http://www.theguardian.com/society/2014/jun/04/better-nhs-demands-freedom-for-leaders
 
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