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FUNDING to help the NHS in Scotland respond to complaints from patients has been branded a waste of money after figures showed few improvements had been made to services as a result.
In March the Scottish Government announced it was investing ?160,000 so health boards could deal with comments ? both good and bad ? submitted to the independent Patient Opinion website.
But figures show that out of more than 1,100 comments on the site in the past six years, only 32 have led to changes being made to services.
http://www.scotsman.com/news/health/160-000-wasted-on-nhs-feedback-website-1-2926605
In March the Scottish Government announced it was investing ?160,000 so health boards could deal with comments ? both good and bad ? submitted to the independent Patient Opinion website.
But figures show that out of more than 1,100 comments on the site in the past six years, only 32 have led to changes being made to services.
http://www.scotsman.com/news/health/160-000-wasted-on-nhs-feedback-website-1-2926605