Northerner
Admin (Retired)
- Relationship to Diabetes
- Type 1
AMBULANCE chiefs say the troubled 111 helpline is now ?running smoothly?.
The advice line was thrown into turmoil last year when NHS Direct said its contracts for several regions, including Lancashire and Cumbria, were ?financially unsustainable?.
Patients had also complained of calls going unanswered, poor advice given and calls being diverted to the wrong part of the country.
North West Ambulance Service (NWAS) took over the helpline in October and said hardworking staff had turned it into a ?reliable and quality service? for patients needing non-emergency health advice.
http://www.lancashiretelegraph.co.uk/NEWS/11027778.111_health_helpline__running_well__in_Lancashire/
The advice line was thrown into turmoil last year when NHS Direct said its contracts for several regions, including Lancashire and Cumbria, were ?financially unsustainable?.
Patients had also complained of calls going unanswered, poor advice given and calls being diverted to the wrong part of the country.
North West Ambulance Service (NWAS) took over the helpline in October and said hardworking staff had turned it into a ?reliable and quality service? for patients needing non-emergency health advice.
http://www.lancashiretelegraph.co.uk/NEWS/11027778.111_health_helpline__running_well__in_Lancashire/