Hi,
Just wanted to recount my experience at my surgery wrt antibacterial hand gel. On the occasions I have been to the surgery I noticed that there was no antibacterial hand gel dispenser. I had a good look around before I said anything. No, there was nothing. I asked the receptionist if I could have a word with the Practice Manager. The receptionist asked me what it was about - fair enough I thought and told her. Then the fun began. No I couldn't see him but she could help. There is hand gel kept behind the desk and you have to ask for it - the reason being is that people kept on stealing it. I remained calm, so I then asked why they don't put a notice up informing people that it is available - she simply smiled. I was then given the dispenser and tried to get some gel out (meanwhile the receptionist and her colleagues were watching this and I am sure an eyeball or two was rolling). Meanwhile back to my attempts, the dispenser was empty, I pointed this out and was told keep on pushing. No it was clearly empty. Finally after this sideshow, another receptionist found a full bottle of the stuff from which I was able to use. Unbelievable. I have now offered to join one of their patient focus groups. Somehow I doubt if I will be invited.😛🙂🙂
Just wanted to recount my experience at my surgery wrt antibacterial hand gel. On the occasions I have been to the surgery I noticed that there was no antibacterial hand gel dispenser. I had a good look around before I said anything. No, there was nothing. I asked the receptionist if I could have a word with the Practice Manager. The receptionist asked me what it was about - fair enough I thought and told her. Then the fun began. No I couldn't see him but she could help. There is hand gel kept behind the desk and you have to ask for it - the reason being is that people kept on stealing it. I remained calm, so I then asked why they don't put a notice up informing people that it is available - she simply smiled. I was then given the dispenser and tried to get some gel out (meanwhile the receptionist and her colleagues were watching this and I am sure an eyeball or two was rolling). Meanwhile back to my attempts, the dispenser was empty, I pointed this out and was told keep on pushing. No it was clearly empty. Finally after this sideshow, another receptionist found a full bottle of the stuff from which I was able to use. Unbelievable. I have now offered to join one of their patient focus groups. Somehow I doubt if I will be invited.😛🙂🙂